At Diagram Studio, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Information We Collect
Personal Information
When you create an account, we collect:
- Email address
- Name
- Profile image (if provided)
- Authentication credentials
User Content
When you use our service, we collect:
- Text prompts you submit for diagram generation
- Images and assets you upload
- Generated diagrams and animations
- Project names, descriptions, and organizational data
- Version history and edit chains
Usage Information
We automatically collect:
- Device information (browser type, operating system)
- IP address
- Usage patterns and feature interactions
- Generation metrics (processing time, output quality)
- Error logs and diagnostic data
Billing Information
Payment processing is handled by our third-party payment provider. We store transaction records, credit balances, and subscription status, but do not directly store credit card numbers or banking details.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your diagram and animation generation requests
- Manage your account and provide customer support
- Process payments and manage subscriptions
- Send service-related communications (account updates, security alerts)
- Analyze usage patterns to improve user experience and service performance
- Train and improve our AI models using anonymized data (see Section 3)
- Detect, prevent, and address technical issues and abuse
- Comply with legal obligations
3. AI and Data Processing
Our service uses artificial intelligence to generate diagrams and animations. Regarding AI processing:
- Prompt Processing: Your prompts are processed by AI models to generate visual content
- Service Improvement: We may use anonymized and aggregated data from generations to improve our AI models and service quality
- No Personal Training: Personally identifiable information is not used for AI model training
- Third-Party AI: We use third-party AI services (such as Anthropic) to process generation requests, subject to their privacy policies
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist in operating our service (cloud hosting, payment processing, AI processing, analytics)
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or others
5. Data Storage and Security
We implement appropriate technical and organizational measures to protect your information:
- Data is encrypted in transit using TLS/SSL
- Data is stored on secure cloud infrastructure
- Access to personal data is restricted to authorized personnel
- Regular security assessments and monitoring
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services (using anonymized data)
You may request deletion of your account and associated data at any time. Some information may be retained in backups or as required by law.
7. Cookie Policy
We use cookies and similar tracking technologies to operate and improve our service.
What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us recognize your browser, remember your preferences, and understand how you use our service.
Types of Cookies We Use
- Essential Cookies: Required for the service to function. These enable core functionality such as authentication, session management, and security features. You cannot opt out of these cookies.
- Functional Cookies: Remember your preferences and settings to enhance your experience (e.g., theme preferences, language settings).
- Analytics Cookies: Help us understand how visitors interact with our service, allowing us to improve functionality and user experience. These collect anonymized usage data.
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can:
- View and delete cookies stored on your device
- Block all or certain types of cookies
- Set your browser to notify you when cookies are being set
Note that blocking essential cookies may prevent you from using certain features of our service.
Third-Party Cookies
Our service may include content or integrations from third parties that set their own cookies. These third parties have their own privacy policies governing their use of cookies.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your information
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, please contact us through our support channels. We will respond to your request within a reasonable timeframe.
9. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the service after changes become effective constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us through our support channels.